Shipping policy
Tui Beauty Shipping Policy
At Tui Beauty, we are committed to providing a seamless delivery experience for our customers. Please read our Shipping Policy carefully to understand how we handle shipping and deliveries.
1. Shipping Areas
1.1 Local Shipping: We deliver within Kenya to all major towns and cities.
1.2 International Shipping: We offer shipping to select countries. Please check the availability of international delivery at checkout or contact our support team for details.
2. Shipping Timeframes
2.1 Processing Time: Orders are processed within 1 business day after payment confirmation.
2.2 Delivery Time:
- Local deliveries: 1-2 business days, depending on your location.
- International deliveries: 5-14 business days, depending on the destination and customs processing times.
2.3 Delays: Delivery times are estimates and may be affected by factors beyond our control, including public holidays, strikes, or natural events.
3. Shipping Costs
3.1 Shipping fees will be calculated and displayed at checkout based on the delivery location and selected shipping method.
3.2 Customers are responsible for any additional customs duties or taxes for international orders.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. For local deliveries, tracking updates may be provided by our delivery partners.
5. Failed Deliveries
5.1 Incorrect Address: Customers are responsible for providing accurate shipping details. Tui Beauty is not liable for failed deliveries due to incorrect or incomplete addresses.
5.2 Uncollected Packages: If a package is returned to us due to non-collection, additional shipping fees may apply for re-delivery.
6. Damaged or Missing Items
6.1 If your package arrives damaged or is missing items, please contact us within 24 hours of delivery with photos of the package and its contents.
6.2 Tui Beauty will assess the issue and may offer a replacement, refund, or partial refund based on the findings.
7. Data Privacy for Shipping
7.1 Use of Personal Data: Personal data, including your name, address, email, and phone number, is collected solely for shipping purposes.
7.2 Sharing with Third Parties: Your data may be shared with our trusted delivery partners to ensure accurate and timely delivery.
7.3 Data Security: Tui Beauty takes your privacy seriously and ensures that all data shared is handled securely and in compliance with applicable privacy laws.